pg138 Account & Payment FAQ

If you forget your password, visit the login page and click the "Forgot your password?" link. Enter the email address associated with your pg138 account. We will send a password reset link to that email within a few minutes. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account.

We provide several account-control tools in your settings. You can update your email address, phone number, and password at any time. You can also review your login history, see active sessions, and log out of other devices remotely. We offer session timeout settings so you can choose how long your account stays active before requiring re-login. These tools help you maintain security and control over your account on pg138.

We at pg138 operate only in jurisdictions where local law permits online gaming and sports betting. Our services are not available everywhere. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If your country or region prohibits online gaming, you must not access pg138. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether pg138 is available in your location, contact our support team or review our legal notice.

Yes, we support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. You can link your bank account during account setup or in your payment settings. We also support e-wallet options including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits are typically instant, while bank transfers may take a few minutes depending on your bank's processing time. Choose the payment method that works best for you. Our support team can help if you encounter any issues with your bank transfer.

If a deposit or withdrawal does not complete, check your account balance first—sometimes the transaction succeeds but the confirmation is delayed. If the funds are not in your account after a reasonable time, contact our support team with your transaction ID or receipt. We will investigate with your payment provider (mobile banking, local payment, online payment, etc.) and help resolve the issue. Do not attempt the same transaction multiple times, as this may cause duplicate charges. Our support team will guide you through the recovery process.

Bonus offers on pg138 come with specific terms and conditions. These typically include a minimum deposit requirement, a playthrough or wagering requirement (the number of times you must bet the bonus before withdrawing), and eligible games or markets. Some bonuses apply only to certain sports (like Liga 1 or Piala AFF) or game types (like live-dealer tables or slots). Always read the full terms before claiming a bonus. If you have questions about a specific offer, our support team can explain the conditions and help you understand what you need to do to use the bonus.

Our support team handles English and Indonesian. You can reach us via in-app chat during business hours. We respond to inquiries in the language you use. If you have a complex issue or need detailed explanation, English support is available. For urgent matters, use the in-app chat feature—our team will respond as soon as possible. We also provide email support for formal requests or documentation. Response times vary depending on the volume of inquiries, but we aim to help you quickly.

We at pg138 offer betting on major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover other sports such as MotoGP and badminton. Our live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real croupiers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. The full list of available markets updates regularly. Check the pg138 app or website for the current lineup of games and tournaments.

If you forget your password, visit the login page and click the "Forgot your password?" link. Enter the email address associated with your pg138 account. We will send a password reset link to that email within a few minutes. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account.

Yes, we support deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment. You can link your bank account during account setup or in your payment settings. We also support e-wallet options including e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking. E-wallet deposits are typically instant, while bank transfers may take a few minutes depending on your bank's processing time. Choose the payment method that works best for you. Our support team can help if you encounter any issues with your bank transfer.

We at pg138 offer betting on major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover other sports such as MotoGP and badminton. Our live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real croupiers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. The full list of available markets updates regularly. Check the pg138 app or website for the current lineup of games and tournaments.

Bonus offers on pg138 come with specific terms and conditions. These typically include a minimum deposit requirement, a playthrough or wagering requirement (the number of times you must bet the bonus before withdrawing), and eligible games or markets. Some bonuses apply only to certain sports (like Liga 1 or Piala AFF) or game types (like live-dealer tables or slots). Always read the full terms before claiming a bonus. If you have questions about a specific offer, our support team can explain the conditions and help you understand what you need to do to use the bonus.

We provide several account-control tools in your settings. You can update your email address, phone number, and password at any time. You can also review your login history, see active sessions, and log out of other devices remotely. We offer session timeout settings so you can choose how long your account stays active before requiring re-login. These tools help you maintain security and control over your account on pg138.

Our support team handles English and Indonesian. You can reach us via in-app chat during business hours. We respond to inquiries in the language you use. If you have a complex issue or need detailed explanation, English support is available. For urgent matters, use the in-app chat feature—our team will respond as soon as possible. We also provide email support for formal requests or documentation. Response times vary depending on the volume of inquiries, but we aim to help you quickly.

We at pg138 operate only in jurisdictions where local law permits online gaming and sports betting. Our services are not available everywhere. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If your country or region prohibits online gaming, you must not access pg138. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether pg138 is available in your location, contact our support team or review our legal notice.

If a deposit or withdrawal does not complete, check your account balance first—sometimes the transaction succeeds but the confirmation is delayed. If the funds are not in your account after a reasonable time, contact our support team with your transaction ID or receipt. We will investigate with your payment provider (local payment, online payment, e-wallet, etc.) and help resolve the issue. Do not attempt the same transaction multiple times, as this may cause duplicate charges. Our support team will guide you through the recovery process.